Returns & Refunds
Changed your mind or received something not quite right? Here’s how returns work at PureNaked.
Quick Summary
- 30 days for most items in original condition & packaging.
- Defects or incorrect items: we’ll repair, replace, or refund where applicable.
- Hygiene-sensitive items may be non-returnable if opened/used (for health & safety).
Start a Return
Email support@purenaked.co.za with your order number, a short description, and photos if relevant. We’ll reply with next steps and a return label where applicable.
Eligibility
- Change of mindUnused, in original packaging, with all accessories.
- Wrong/defectivePlease include photos of the issue and packaging.
- Non-returnableItems marked final sale; opened hygiene-sensitive items unless faulty.
Refunds & Timelines
| After inspection (usually 2–5 business days from arrival) | Original payment method where possible |
| If due to our error/defect, we cover return shipping | Where stock allows, we can exchange instead of refund |
Damaged in Transit
Contact us within 48 hours of delivery with photos of the outer packaging and item so we can file a courier claim and resolve quickly.
Need help? Email support@purenaked.co.za. Include your order number and photos for the fastest resolution.