Terms of Service

Please read these terms carefully before using PureNaked. By accessing or placing an order, you agree to these terms.

Use of Our Site

• You must be legally capable of entering into a binding contract.
• Don’t misuse the site (e.g., attempt to break security, scrape at scale, or interfere with normal operation).
• We may change or discontinue features at any time.

Products, Orders & Pricing

• We strive for accurate descriptions and pricing, but errors may occur. If we discover an error, we’ll contact you to confirm or cancel.
• Your order is accepted when we send a confirmation; we may decline or cancel (with a refund) due to stock, pricing errors, or suspected fraud.
• Prices include VAT where applicable unless stated otherwise.

Payment & Delivery

• Payments are processed via secure third parties. We don’t store full card details.
• Delivery estimates are guidelines, not guarantees; we’ll keep you updated on delays.
• Risk in goods passes on delivery to your specified address.

Returns & Refunds

See our Returns & Refunds policy for eligibility, timelines, and how to start a return.

User Content

• By submitting reviews/comments, you grant us a non-exclusive licence to display and moderate them.
• We may remove unlawful, harmful, or irrelevant content.

Prohibited Conduct

• Illegal activity, IP infringement, harassment, or attempts to gain unauthorised access.

Warranties & Liability

• Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties.
• We’re not liable for indirect or consequential losses. Our liability is limited to the amount you paid for the relevant order.

Privacy

Your information is handled per our Privacy Policy.

Changes

We may update these terms. Changes apply from the effective date shown here.